SMS AND TEXT MESSAGING TERMS OF SERVICE

Program Description

Neuromonitoring Associates offers text messaging services to communicate with patients regarding appointment reminders, billing notifications, care coordination, and administrative updates related to healthcare services.

Participation in text messaging is voluntary and is not required as a condition of receiving care.

Message Frequency

Message frequency will vary based on your interactions with Neuromonitoring Associates, maximum frequency is based on NMA initiating the communication.

Maximum message frequency: 3 messages per week

Costs

Message and data rates may apply.

Delivery Disclaimer

Carriers are not liable for delayed or undelivered messages.

SMS and RCS Security Disclosure

Text messages may be sent using SMS and RCS, which are not fully secure communication channels and may not be HIPAA compliant. By opting in, you acknowledge and accept this risk. Messages containing detailed Protected Health Information will be sent through separate secure communication channels.

Opt Out Instructions

You may opt out of receiving text messages at any time by replying STOP. You will receive a confirmation message, and no further messages will be sent unless you opt back in.

Help Instructions

For assistance, reply HELP or contact:
Patient Support Phone: 888-338-4270
Patient Support Email: customerservice@nmaiom.com

Consent and Privacy

Your consent to receive text messages applies only to communications related to your care and administrative services. Consent information will not be shared with third parties for marketing or promotional purposes. You may revoke consent at any time.

For additional information, please review:
Privacy Policy
Terms of Service

Automated or AI Assisted Communications

If automated or AI assisted voice or text systems are used, the system will identify itself as automated. You may request to speak with a human representative at any time. Automated tools are used for administrative efficiency and decision support only.