billing for neuromonitoring services

Billing FAQs

Frequently Asked Questions:

For billing questions or concerns please contact our customer service at customerservice@nmaiom.com or call (855) 864-4322. Below is a list of our Frequently Asked Questions.

Q. Why Does IONM Bill My Insurance?

Your Surgeon chooses to use Intra-Operative Neurophysiological Monitoring (IONM) because we provide key information when its needed most. This help give you the best surgical outcome. We bring specialized equipment operated by highly trained neuro-technologists to the surgery who then work directly with your surgeon, anesthesia, and a remote telemedicine Physician specialist. These technical and professional services are billed separately to the hospital and your insurance provider. Your surgeon can give you more information on the value you will gain from their use of IONM.

Q. Does My Insurance Pay For IONM?

We work to obtain prior authorization to use IONM prior to your surgery. If your surgeon determined IONM was needed for your procedure our services are provided regardless of your ability to pay. This is our commitment to you and the medical community. Please contact your insurance provider for more details on your coverage for IONM. Please note: We are a participating provider in Medicare and other government or commercial plans but your insurance provider may process our bill out-of-network.

Q. I received an Explanation of Benefits (EOB). What should I do?

The EOB is not a bill from NMA or any of our providers. This means you do not need to take immediate action. The EOB is meant to help you understand charges for care you have received and outline your co-insurance or deductible amount you may be responsible for based on your insurance plan. You may not receive an EOB for IONM services for over 30 days due to normal processing times. Please email or call us with any questions about an EOB or bills.

Q. What should I do if I receive a check from the insurance company?

We follow up regularly with your insurance provider working to direct communication and payment information to us but occasionally they will send payment directly to you. This happens more commonly if you are with a Blue Cross Blue Shield plan. We ask you forward payment and any communication (like the EOB) to us for processing. This helps us update your account accurately and promptly. You may also write a personal check if you have already deposited theirs. Please send payment and a copy of the EOB to:

Neuromonitoring Associates 7455 W. Washington Ave, suite 302 Las Vegas, NV 89128

For billing questions or concerns please contact our customer service at customerservice@nmaiom.com or call (855) 864-4322

Q. What Did I Sign in Pre-Op?

Prior to moving back to the operating room you were in the Pre-Op. While there, one of our team members introduced themselves, fitted you with the AMPlet wrist band, and walked you through what to expect from NMA. It is during this time you verified insurance information, signed the Authorization to receive IONM services as well as the Assignment of Benefits. Your signature allows us to work with your insurance carrier, on your behalf, and tells them to pay us directly for the IONM care provided. Our goal is to reduce or eliminate frustration and limit your responsibility.

Q. I Received a Bill From NMA, What Should I Do?

This may be an EOB which is commonly confused for a bill. The EOB is not a bill from NMA or any of our providers but does let us know your claim is being processed. Please email or call our customer service so we can assist you with what steps to take next. This may mean we appeal on your behalf, explain our billing process, provide insight into timelines, or continue our discussions with your insurance provider.

Q. What Do I Do If I Have Concerns About My Bill or My Ability to Pay?

Please email or call our customer service at customerservice@nmaiom.com or call 855-864-4322 so our team can work closely with you regarding all options. Our goal is to prevent frustration and concern after your surgery that may be caused by mis-communications. By speaking directly with us your questions can be best answered. from your insurance provider request information about our financial hardship policy and monthly payment plans.

Q. Are You In-Network with my Insurance Provider?

We offer IONM specialty services through the country in nearly 300 facilities and are requested by over 500 surgeons. While we do participate with Medicare and others it is not possible for us to enter into negotiated agreements for every provider in every state. This is why we build a warm and helpful customer service team to assist you with questions.

Q. How Can Surgeons Offices and Hospital Help?

We kindly ask that each patient is notified that they will be receiving IONM services during their surgery which may be processed out-of-network by their insurance provider. NMA provides surgeons, offices and hospitals with helpful information for them to give to their patients about IONM. We also ask we receive all the same documentation you provided to the hospital when scheduling the surgery. This will minimize patient concern, billing confusion, and distractions after scheduling as well as allow necessary prior authorization.


For billing questions or concerns please contact our customer service at customerservice@nmaiom.com or call (855) 864-4322